In December 2019 we were delighted to pass our annual audit for our three ISO accreditations. In the new year we caught up with Hi-Level’s SHEQ Co-ordinator Victoria Steel-Page to quiz her about all things quality and safety.
What does SHEQ stand for in your job title?
It stands for Safety, Health, Environmental and Quality – all important aspects of my role as our quality administrator and health & safety co-ordinator. It makes completing forms a little quicker, it’s a bit of a mouthful!
Can you give us a flavour of a typical day for you?
My role involves a lot of auditing to ensure we’re following our in-house management system that integrates all three ISO accreditations. For example, I check we have all the relevant paperwork for our installers and suppliers in terms of qualifications, certifications and insurances as we won’t progress with a project without these in place. We don’t compromise on health and safety and it’s really important we have those assurances. I get involved with our project sign off forms and customer feedback to ensure this is shared internally and if necessary acted upon, and I’m also responsible for health & safety in our head office so I’m kept busy!
What ISO accreditations do we hold?
Here’s a quick breakdown of each:
ISO 9001 – Quality management
This standard is based on a number of quality principals including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
ISO 14001 – Environmental management
This system helps to ensure an enhancement of environmental performance, fulfilment of compliance obligations and achievement of environmental objectives.
OHSAS 18001 – Occupational health & safety assessment series
This is intended to help an organisation control occupational health and safety risk and to have a standard by which to be assessed and certificated. It’s going to be referred to as ISO 45001 later this year.
How important are the annual ISO audits to Hi-Level?
Extremely important. When you’re in the construction industry and designing mezzanine floors to keep people safe at height, it’s a huge responsibility and one we take really seriously. We gained three ISO certifications back in 2004 and we undergo a vigorous audit every year by an external auditing company.
Having regular audits keeps us sharp and committed to constant improvement and we have developed stringent policies and procedures for both our staff and our customers. This includes our own RAMs document, which stands for a risk assessment method statement. It’s a lot more robust than a standard risk assessment and helps ensure that site conditions are safe during installation of the mezzanine.
What assurances do these accreditations give to our customers?
These are more than just logos on our website and in our brochures. They should give our customers peace of mind that Hi-Level has robust procedures in place to operate safely and ethically. We ensure no one goes to a customer’s site without the necessary training, qualifications and insurances which reduces the risk of on-site accidents to both our contractors and the customer’s workforce.
What is Hi-Level doing to keep raising the standard with regards to health & safety?
Bringing structural steel onto site and erecting it with people working at height can be highly dangerous if not managed correctly. Hi-Level help ensure this process is carried out as safely as possible, which includes the use of our own safety netting system and scissor lifts where relevant.
Part of the ISO process is to continually set objectives and work towards these in order to constantly improve, so there are always opportunities to keep pushing the bar.
What are you most proud of in your role?
We achieved a 100% accident-free record throughout 2019, which means our health & safety procedures have helped keep our customers and our installers safe on site. I’m really proud to have played a small part in that.
To find out more about our approach to quality standards, visit https://www.hi-levelmezzanines.co.uk/services/quality/